Privacy Policy

At Umrah Taxi, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our taxi and chauffeur services in Saudi Arabia.

By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully to understand our practices.

We use the collected information for the following purposes:

• Service Delivery: To process bookings, assign drivers, and provide transportation services
• Communication: To send booking confirmations, updates, and respond to inquiries
• Payment Processing: To handle transactions securely through our payment partners
• Service Improvement: To analyze usage patterns and enhance our services
• Safety & Security: To ensure passenger and driver safety, prevent fraud, and comply with legal requirements
• Marketing: To send promotional offers and updates (only with your consent)
• Customer Support: To address complaints, feedback, and service requests

We do not sell your personal information. We may share your data only in the following circumstances:

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encrypted data transmission using SSL/TLS technology
• Secure servers with firewall protection
• Regular security audits and updates
• Access controls and authentication measures
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for accounting and legal purposes. After this period, data is securely deleted or anonymized.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately, and we will take steps to remove such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Saudi Arabia. We ensure that such transfers comply with applicable data protection laws and that your data receives adequate protection through appropriate safeguards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with an updated "Last Updated" date. We encourage you to review this policy periodically.